IT Service Managers Breakdown
Let's face it, sometimes it's not easy being an IT Service Manager.
- You’re under pressure to get new products/services launched; customers have to wait
- You don't have enough time to consult/innovate for your customers
- When new products/services are released they sometimes have issues
- You have some resource constraints, bottleneck and skills gaps
- People naturally resist change
- Making improvements stick and deliver value is not easy.
Lean IT brings new thinking and methods to IT Service Managers that will delight your customers by increasing your capacity to work more strategic and reduce time-to-value by minimizing non-value activities that consume your resources.
What is Lean?
- The core thinking is to maximize customer value while minimizing waste.
- Lean means creating more value for customers with fewer resources.
- Lean is about eliminating waste i.e. things that don't add customer value and consume resources.
- A lean organization understands customer value and optimizes its key processes to continuously increase it.
- The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.
How can Lean Help IT Service Managers?
With thorough understanding of customer value and the processes that deliver this value, IT organizations can focus on improving the processes that matter most i.e. value streams.
By integrating the Lean approach to your IT Service Management improvement initiatives, you can achieve customer value while eliminating wasted steps and optimizing process value streams.
ITIL does a good job of describing the concept of continual service improvement, but, Lean takes it one step further to give you practical and repeatable tools to accomplish this important goal.
Learn More @Webcast "Better ITSM using Lean IT Thinking"
This session is about how IT Managers can take advantage of proven Lean IT improvement practices to deliver quality to customers, identify waste and eliminate it, improve efficiency and the overall speed of execution.
Join us on Jan 20th at 11:00am EST for a BrightTALK Webcast. We'll record the event in case you can't make the date.
In 45 minutes we will cover:
- What’s Lean IT all about
- Why are organization adopting Lean IT
- Principles: voice of the customer, value stream, flow, pull, perfection
- Examples of non-value activities (waste)
- How Lean IT maximizes customer value and minimizes waste
- Lean IT vs. ITIL vs. DevOps vs. Agile vs. Six Sigma vs. Lean CSI
- How to learn more: training/ certifications available
- Tips on how to get started
Learn methods, techniques and tools for delivering value with even with resource constraints.
BIO
David Smith is the President of Micromationinc.com, an IT Consultancy that specializes in IT service improvement. David is also Lean IT certified, TCO Expert, ITSM Expert and ISO 20000 Consultant. He has 30 + years’ experience in IT Service Management.
David is the author of “Implementing Metrics for IT Service Management” ISBN: 9789087531140 and contributing co-author of "IT Service Management - Global Best Practices" ISBN: 9789087531003.