Eyes are the windows of the soul

We've all heard and possibly even used the expression "the eyes are the windows of the soul".  The thinking is that when we look into someone's eyes, we can see their soul "who they really are", "if we like them" and all "in a heart-beat" of time.   In fact, scientific research has found there may be some truth to this by observing patterns found in the pupil and correlating them to emotional traits. 

Do customers see soul of IT through Service Desk?

Every customer experience with a service provider, good/bad or indifferent, is a “moment of truth”.  Did needs get fulfilled, adequately, quickly, and with minimal effort?   These moments or experiences shape our perceptions and opinions of the overall quality and service value received from a service provider.

" They are generally "cheaper, simpler, smaller, and, frequently, more convenient to use." Disruptive technologies occur less frequently, but when they do, they can cause the failure of highly successful companies who are only prepared for sustaining technologies."

-Clayton Christensen, The Innovator's Dilemma.

Don't get SMACed by disruptive technology

The SMAC stack is a series of technologies that make use of social interactions, mobility, analytics driven by big data and cloud technology to improve the customer experience, increase asset utilization, reduce operating costs and above all increase throughput. 

Learn how Lean IT Disciplines can help you manage Disruptive Technologies.

IT Service Managers Breakdown

Let's face it, sometimes it's not easy being an IT Service Manager.

• You’re under pressure to get new products/services launched; customers have to wait
• You don't have enough time to consult/innovate for your customers
• When new products/services are released they sometimes have issues
• You have some resource constraints, bottleneck and skills gaps 
• People naturally resist change
• Making improvements stick and deliver value is not easy.

Lean IT brings new thinking and methods to IT Service Managers that will delight your customers by increasing your capacity to work more strategic and reduce time-to-value by minimizing non-value activities that consume your resources.