IT Resources Under Pressure!
Ever feel like your theme song is Under Pressure by Queen?
¶Pressure pushing down on me¶ ¶Pressing down on you, no man ask for¶
Like many organizations:
- You’re under pressure to create customer value
- You have resource constraints
- People naturally resist change
- Making improvements stick and deliver value is not easy.
Lean IT brings new thinking and methods that will delight your customers by increasing your capacity to work more strategic and reduce time-to-value by minimizing non-value activities that consume your resources.
What is Lean IT?
According to the Lean IT Association (LITA):
“Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology products and services. Its goal is to continuously improve the value delivered by IT organizations to their customers and the professionalism of IT people”
Focuses on improving IT people, IT processes and information technology in order to deliver more value to its customers.
How can Lean Help?
Lean thinking is all about solving problems. For example:
| Problem | Solution |
| We take too long to deliver our products or services | Lean reduces overall cycle time by improving process flow i.e. removing bottle-necks or wait-time. This is accomplished by using techniques like Value Stream Mapping. |
| The quality we deliver is not good enough |
Listening to the voice of the customer identifies what's critical to quality so we can develop controls to improve quality. We can build metric trees that help steer and control desired quality outcomes. |
| Our productivity is not high enough | Lean helps identify waste i.e. activities that do not contribute to value. Removing wasteful activities frees up time to work on what's important and increase productivity. |
| We are not good enough at collaborating across teams or geographies | Lean helps improve communications and collaboration across team and geographies using visual task boards. This allows teams to see work in progress and understand complex information like processes, task relationships and risks related to a team's ability to complete work on time |
| We see tasks fall into “black pits” from time to time (maybe even often?) | Lean helps reduce time clearing up misunderstandings, doing rework and fixing errors. |
| We are swamped with calls from our clients asking us for a status on our tasks | Lean helps reduce time asking for more information to be able to perform their task, waiting for input from colleagues, redirecting a ticket to colleagues. |
Watch the Webinar
We recorded the free webinar on Oct 20, 2015. You can watch it anytime, just click the register now link.
In 60 minutes we cover:
- What’s Lean all about (history/successes)
- Why are organizations adopting Lean
- How Lean maximizes customer value by minimizing waste
- Examples of non-value activities (waste)
- Principles: voice of the customer, value stream, flow, pull, perfection
- Lean IT vs. ITIL vs. DevOps vs. Agile vs. SixSigma vs. Lean CSI
- Training/certifications available
- How to learn more
Hear methods, techniques and tools for delivering value even with resource constraints.
BIO
David Smith is the President of Micromationinc.com, an IT Consultancy that specializes in IT service optimization. David is also Lean IT certified, TCO Expert, ITSM Expert and ISO 20000 Consultant. He has 30 + years’ experience in managing and improving the quality, efficiency and effectiveness of IT service delivery for commercial IT vendors as well as the internal IT organizations of well-known private and public sector companies.
David is the author of “Implementing Metrics for IT Service Management” ISBN: 9789087531140 and contributing co-author of "IT Service Management - Global Best Practices" ISBN: 9789087531003.
After registering, you will receiveinformation about watching the webinar.